Services

SERVICES

At a broader company level, to the organizational or business unit level, we work with your leadership team to assess current conditions across

· industry/market

· competition

· client base

and consider internal factors such as

· operational processes

· product and services lifecycles

· workforce capabilities

· IT infrastructure

to develop a 3-5 year strategic vision and establish a prioritized action plan of execution to realize that strategy.

Strategy Development & Execution

BEYOND TODAY

DATTA GROUP

Services & Solutions Portfolio Development

Taking the same rigor and structure applied to product development, we utilize an end-to-end lifecycle approach in the development and deployment of your services and solutions portfolio.

We ensure you have the right framework to define the best solution set to maximize customer value, with quick time to market and increased margins. We can work with you to develop your routes to market, channel strategy, supply chain considerations, and various other factors to get the most out of your investments — all the way through to product obsolescence and refresh.

Operations Assessment

Whether your company is underperforming or there is a need to get the most out of existing investments, an operational assessment is crucial to uncovering the vital areas of improvement.

Across key processes, the workforce models, and the technology and infrastructure areas, we provide a broad range of assessment services to uncover gaps and provide recommendations to help you enhance or turnaround your operational results. Through contextual analysis, interviews, benchmarking, the use of Hoshin Kanri and Lean principles, we streamline processes and ensure work activities are tightly supporting the KPIs necessary to meet your strategic objectives.

Client Support Delivery Models

Satisfied and loyal customers mean long term viability and profitability. Customers are at their highest level of vulnerability when they call Support. Ensuring ease of access, timely availability, and delivery quality creates customer delight. Your support and services drive loyalty.

We can define and deploy the best support & service delivery models to meet/exceed your customer expectations, and still maximize margins. Using Knowledge Centric Services approach, we help improve skills of your support teams, provide flexibility and ease of access for your customers, establish cost effective processes, measures, & infrastructures, and most importantly, help you capture & drive the voice of the customer across your company.